Voice AI and telephony for business
AI voice agents that answer and make your business calls
Voicely answers the calls coming in and makes the calls going out — in English, Hindi and nine more Indian languages, and in the Hindi-and-English mix your customers actually speak inside a single sentence. When a call needs a person, it hands over to one.
- Answers and callsYour phone lines, and inside your own app
- SpeaksEleven languages, and two of them in one sentence
- Runs fromIndia, end to end, on every call
The problem
Most of your calls say the same twelve things
Every business has a layer of phone work that is worth almost nothing per call and a great deal in total. It is the work that gets dropped first when the day gets busy, and it is dropped exactly when the calls are worth most.
- Calls after 7pm go to voicemail, and a voicemail is usually a customer who rang someone else next.
- Your best people spend the first hour of the day confirming appointments.
- Volume arrives in spikes, and staffing for the spike costs more than the spike is worth.
- A new enquiry that waits two hours for a callback has already been answered by a competitor.
- Nobody can tell you what was said on the calls you did answer.
What Voicely does
An agent on the phone, working to your rules
You write what it should say and what it is allowed to do. It handles the call from there, and stops where you tell it to stop.
Answers your incoming calls
Picks up on the first ring, every hour of every day. It understands what the caller wants, looks up whatever it needs to look up, and either finishes the job or books the follow-up.
Makes your outgoing calls
Reminders, confirmations, follow-ups and check-ins, at a volume no team would agree to. Each call is a real conversation rather than a recording, so the person on the other end can answer back.
Hands the call to a person
On your rules: a topic it should not touch, a value above a threshold, a caller who is upset, or a caller who asks. Your colleague picks up already knowing what has been said.
Why this one
The demo is easy. The phone line is the hard part.
Almost any voice agent sounds good in a browser tab on a quiet laptop. Then it meets a caller on a moving train who switches language halfway through a sentence and talks over the answer. Four things are built for that call.
The whole call happens in India
Understanding speech, working out the answer and speaking it are all served from inside the country. That is not a marketing region. Reaching our speech service from our Mumbai systems takes about 20 ms; reaching the same models in the United States takes about 300 ms, before a single word has been understood.
Every call is timed, turn by turn
How long your customer sat in silence waiting for an answer is recorded for each turn of every call, and kept. Most vendors publish one speed number. Ours is a row you can look at afterwards, on the call that went badly, which is the only time the number matters.
Callers can interrupt, and be understood
Talking over the agent stops it mid-sentence and it listens, the way a person would. When your customers speak Hindi and English in the same breath, the agent is tuned for that specifically rather than running one setting for every language it speaks.
Try it in a browser, then put it on a number
The same agent runs inside your own app or website and on a real phone line. You can hear it and let your team argue with it this week, and point a number at it next week, without any of it being rebuilt.
The first real phone call this runtime completed ran 112 seconds over 16 turns. It took 4 attempts to get there, and each of the first three found a problem that every automated test had agreed was fine. That is the whole argument on this page: what a phone line teaches you is not available from a demo.
Where companies start
One call type, then the next
Nobody hands their whole phone system to a new supplier on day one. Pick the call your team most dislikes making, and start there.
Reception and after hours
Every call answered on the first ring, at 2am and on a public holiday. The caller gets an answer or a callback booked, not a voicemail box.
Qualifying new enquiries
A new lead gets called back in seconds rather than hours, asked the four questions your sales team would have asked, and passed on already sorted.
Appointments and reminders
Booking, confirming, rescheduling and reminding, on the phone, without anyone on your side opening a calendar.
Order and delivery status
The single most repetitive call in most businesses. The agent looks the order up and tells the customer, in their language.
Payment follow-ups
Polite, consistent, on schedule, and recorded. Difficult conversations go to a person the moment they turn difficult.
Surveys and win-backs
Outbound calls at a volume no team would agree to make, with the ones worth a human call flagged for a human.
How to start
A pilot on one number, in about two weeks
We agree on one call type and what good looks like
One job, and the number it is measured against: what it costs you today, or how many of those calls you currently miss. An hour on a call is usually enough to settle it.
We build the agent and you argue with it
About a week. You hear it in a browser, your team tries to break it, and what it says gets fixed until you are happy to put it in front of a customer.
It goes on a real number, with the calls in front of you
Live calls on one line, with recordings, transcripts and the timings for every call. At the end you have evidence rather than an impression, and the next call type is an easy decision.
Questions
What buyers ask first
Will callers know they are talking to a machine?
Most will work it out, and the agent tells them anyway. What changes the experience is not pretending to be human, it is answering immediately, understanding the caller the first time, letting them interrupt, and putting them through to a person the moment the call needs one.
What happens when the agent cannot help?
It transfers the call to your team, with what it has already learned. Handover is part of the design rather than an apology at the end of a failed conversation, and you set the rules for when it happens: a topic, a value threshold, an angry caller, or the caller simply asking for a person.
Do we have to change our phone system?
No. Voicely takes a number, or sits behind the number you already publish, and your existing lines and teams stay where they are. Most pilots start on one number for one type of call, alongside everything you run today.
Which languages does it speak?
The agent takes a whole call — understanding the caller, working out the answer and speaking it back — in English, Hindi, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Tamil, Telugu and Urdu. The switching is the part that matters more: callers move between Hindi and English inside a single sentence, and the timing that tells an agent when a caller has finished speaking is different for each. For English, Hindi and the mix of the two, Voicely sets that timing from recorded calls rather than using one value for every language.
How long does it take to get something running?
A pilot on one call type usually runs within two weeks: a week to write what the agent should say and connect it to the system it needs to read, and a week on live calls with your team listening. You are not buying a platform to find out whether it works.
Can we sell this to our own customers under our own brand?
Yes. Voicely was built to be resold: separate customers, separate branding and separate settings were requirements from the first day rather than something added later. Agencies, call centres and software platforms run their own customers on it under their own name.
Bring us the call you are tired of
Tell us the one your team dislikes most. We will tell you honestly whether a voice agent should be taking it, and what a two-week pilot on it would involve.